Frequently Asked Questions
Can I use my regular fax machine or do I need to scan my documents?
A. Whichever you prefer! With our fax bridge, that is built exclusively for us, you can use your fax machine flawlessly with your Virtual fax service or you can send them electronically.
Am I charged usage for inbound faxes, outbound faxes, or both?
A. Your “pool” of pages are used for both inbound and outbound faxing.
How does it work?
A.You have a custom on-line portal from which you control everything. You can opt to send and receive faxes from this portal, or you can simply use your e-mail by typing in the target fax number@nextivafax.com and hit send. It’s that easy!
Can I opt to have my documents arrive in different formats?
A.Yes, you can choose from multiple formats including PDF and tif.
Can I add extra log-ins for one vFAX?
A, Unfortunately, no. For each vFAX, one log-in is assigned and one unique e-mail address is used. Of course you may have multiple e-mail addresses set to receive notifications of sent and received faxes.
Can I share a fax number?
A. For each account, up to 5 additional users may receive fax notifications. Only one person per account can send faxes.
Nextiva Buzz
“SMB’s are drawn to VoIP because of its ease of use, functionality and cost savings”
Website Magazine
May 2009 Issue
“ I look forward to seeing more innovative solutions from them as they continue to contribute t the future of VoIP and IP communications.”
Internet Telephony Magazine
May 2009 Issue
“Nextiva has proven they are committed to quality and excellence while addressing real needs in the marketplace.”
Unified Communications Magazine
March/April Issue
Nextiva Goes Green
